Working together to deal with COVID-19

We believe that insurance is about people. Our priority is to be there for our clients whenever they need us.

Since the onset of the COVID-19 pandemic, we have helped more than 1 million personal and business customers through our flexible payment options and premium adjustment measures, resulting in more than $350M in relief.

As businesses reopen, we recognize that some people may continue to require financial relief. If you have concerns or questions about your situation, contact us at 1-888-758-5600 to discuss options that best meet your needs.

We are here to help.

A word from our CEO

These are unprecedented and challenging times for people, businesses and communities in Canada, the United States and the rest of the world.

We continue to work around the clock to remain as responsive as possible to those impacted by COVID-19. Our focus is on the well-being of our employees and to be there for you – our customers and brokers – when you need us.

Insurance is an essential service. We play an important role, along with our broker and supply chain partners, in helping to protect people and businesses from the impacts of accidents, natural disasters and catastrophes. Beyond that, our services enable the delivery and trade of essential goods – including to grocery stores, pharmacies and healthcare providers.

The decisions we are making will continue to be guided by public health authorities in Canada and the United States.

We have taken and will continue to take every step necessary to protect employees, customers and brokers, while ensuring that we remain open for business.

We are committed to supporting people and businesses facing financial challenges as a result of the pandemic. That is why we moved quickly to provide flexible relief measures, including waiving of missed payment fees, payment deferrals and premium adjustments. We are focused on those who are ill, elderly and those who have experienced job loss due to the impacts of COVID-19 as well as customers driving less.

In fact, since the onset of the COVID-19 pandemic, we have helped more than 1 million personal and business customers through our flexible payment options and premium adjustment measures, resulting in more than $350M in relief.

We have also committed more than $4 million to target the immediate needs of individuals and families who are most vulnerable to the social, health and economic effects of this pandemic and to ensure that resources are available to those in need.

As businesses reopen, we recognize that some individuals may continue to require financial relief and we are working with customers and brokers on a case-by-case basis to help. We encourage those with concerns to contact their broker to discuss options that best meet their needs.

Finally, we are committed to the health and well-being of our employees. We are communicating regularly and keeping them apprised of the actions we are taking in response to the pandemic. I am grateful to all our employees who have shown tremendous dedication and flexibility during this challenging time.

While the financial markets remain volatile, our operations and capital position are strong. We are well-positioned to continue to serve our customers and brokers and support communities through this stressful period.

This is a difficult time for all but serves as a reminder of why Intact exists – to help people.

I am confident we will get through this by working together with our communities, and with governments and public health authorities.

We value these relationships and we are here to help. If you have any questions, please do not hesitate to reach out through one of the channels included below.

 

Charles Brindamour
Chief Executive Officer
Intact Financial Corporation

Helping our communities

Our commitment to helping people goes beyond our promise to provide an outstanding customer experience.

In addition to focusing on the well-being of our employees and customers, we are committed to helping our communities be resilient during this challenging time.

Along with our parent company Intact Financial Corporation, we provided $4 million to target the immediate needs of individuals and families who are most vulnerable to the social, health and economic effects of this pandemic, including a CAD$500,000 donation to the Breakfast Clubs of Canada, and a commitment of US$500,000 to Feed America and local charities in 22 communities across the United States where we do business.

In addition, this includes $500,000 to support critical research underway to develop and test a treatment using the antibodies of people who have recovered from COVID-19.

Frequently asked questions

Financial relief measures and premium adjustments

1. COVID 19 is causing me to experience financial challenges – what can I do?

We understand this is a difficult time for individuals, families and businesses. Our priority is to be there for customers when they need us.

We are focused on supporting individuals who have been significantly impacted by COVID-19; including people who are ill, elderly or who have experienced job loss.

Please contact us at 1-888-758-5600 to discuss options for financial relief. 

2. I received a car insurance premium reduction. What happens after the 90 days are up?

If you asked for personal auto premium reduction over the phone or through our web form on or before July 31, then your 90-day premium reduction remains effective as of the date your request was processed. After that period, your auto premium will automatically revert to reflect your regular driving habits, as previously stated on your file. No action is required on your part.

3. I renewed my policy on or before July 31 and am currently receiving a personal auto premium reduction. How long will this reduction be in effect?

If you submitted a premium adjustment request over the phone or through our web form on or before July 31, it is valid as of the date your request was processed for a period of 90 days. After that period, your auto premium will automatically revert to reflect your regular driving habits.

If your policy renewal effective date overlaps with the 90-day period, you will continue to benefit from that adjustment for part of your new term. After the 90 days, your auto premium will automatically revert to reflect your regular driving habits, as previously stated on your file.

4. Prior to July 31, I stored my car and received a premium reduction. Can my car remain in storage and will I continue to receive this reduction moving forward?

If you continue to keep your car in storage, you will continue to receive a premium reduction for as long as the vehicle is not being used.

Remember, you must remove it from storage before taking to the road as coverage is limited otherwise.
Please contact us at 1-888-758-5600 to make this change.

5. I have been laid off and might consider doing deliveries for work. Do I need to change my policy?

If you plan on using, or have been and wish to keep using, your car for food delivery purposes, please contact us at 1-888-758-5600 to discuss and obtain the appropriate coverage, as you may need changes to your policy.

6. I am providing temporary childcare services for parents who are considered an essential service. Do I need to change my policy?

We are also providing flexibility for those who are using their homes during the crisis for different purposes like running a business from home.

For example, if you are an existing customer who will be temporarily providing childcare or babysitting services to the maximum number of children established by the provincial guidelines in order to assist families impacted by COVID-19, during the immediate crisis period we are temporarily extending coverage to this exposure at no charge.

Services

7. Are you still open?

Yes. We are focused on the well-being and safety of employees, while remaining open for business during the COVID-19 crisis.

At this time, we will not be accepting walk-ins and we encourage customers to give us a call at 1-888-758-5600.

We will continue to update this page with any new information.

8. How can I make my premium payments?

We offer various ways for you to pay your insurance policy premium, including email money transfer and online or telephone banking. Please visit the resources section on our website for details.

9. Can I still drop off my documents at your office?

For the safety of our customers and employees, we will not be accepting walk-ins at this time.

To return a signed document or form, kindly email it to customerservice@anthonyinsurance.com to ensure that we receive it.

Anthony Insurance cannot be responsible for any lost documents sent by mail.

Safety measures

10. How are you protecting customers and employees?

We will take every step necessary to protect employees and customers while ensuring that we remain open for business. We have strong precautions in place to ensure the safety of the small number of individuals who are in the office, as well as at our auto service centres to assist customers who have been in an accident.

We have a dedicated team monitoring this rapidly changing situation closely and will continue to update our response as necessary.

Our decisions will continue to be guided by public health authorities in Canada.

11. Where can I find up-to-date information on COVID-19?

Our business continues to operate with additional precautions. If there are any changes, we’ll tell you about it here.

For the latest information on the COVID-19 pandemic in Canada, visit the dedicated Health Canada website.

Claims

12. What should I do if I get into an accident and need to file a claim?

Our claims teams are ready to help you 24 hours a day, 7 days a week.

You can report a claim by calling us at 1-888-758-5600.

Each claim is unique. Please follow the policy’s directions for submitting a claim and our claims team will provide the necessary support to guide you through the process.

Communities

13. This is a difficult time for communities. What is your company doing?

Our commitment to helping people goes beyond our promise to provide an outstanding customer experience.

In addition to focusing on the well-being of our employees and customers, we are committed to helping our communities be resilient during this challenging time.

Along with our parent company Intact Financial Corporation, we provided more than $4 million to target the immediate needs of individuals and families who are most vulnerable to the social, health and economic effects of this pandemic, including a CAD$500,000 donation to Breakfast Club of Canada’s Emergency Club Fund and a commitment of US$500,000 to Feed America and local charities in 22 communities across the United States where we do business. This also includes $500,000 to support critical research underway with CHU Sainte-Justine and partner hospitals to develop and test a treatment for COVID-19.