We want to reassure you: in this difficult period linked to COVID-19, our employees are mobilized to continue to support you on the phone. We are here for you. Learn more by reading our FAQ.

Working together to deal with COVID-19

We are facing significant challenges and it is a difficult time for communities in Canada, the United States and the rest of the world.

Dealing with the COVID-19 pandemic is now our number one priority. We are working around the clock to remain as responsive as possible. Our focus is on the well-being of our employees and to be there for you -- our customers and brokers -- when you need us.  

The decisions we are taking will continue to be guided by public health authorities in Canada and the United States. However, our perspective is that it is better to be extra cautious and vigilant during these times. 

We are committed to sharing as much information as possible with employees, customers and brokers in the days and weeks ahead.

We have many employees who are now working from home and we have a strong business continuity plan in place. We will take every step necessary to protect employees and customers while ensuring that our business remains operational. 

We are reviewing the impact of the pandemic and we will take a problem-solving approach as we work through new situations and deal with the questions that may come our way.

While the financial markets are extremely volatile right now, our operations and capital position are strong. We are well-positioned to continue to serve our customers and brokers and support communities through this stressful period. 

This is a difficult time for all but serves as a reminder of why Intact exists – to help people.

I can assure you that the entire Intact team has been working very hard. We will get through this by working together with our communities, and with governments and public health authorities. 

We value these relationships and we are here to help. If you have any questions, please do not hesitate to reach out through one of the channels included below.

Charles Brindamour
Chief Executive Officer
Intact Financial Corporation

We’re here to help.

We believe insurance is about people. We’re committed to our purpose to help our customers, employees and communities be resilient in challenging times. While we are taking precautions to ensure the safety of our employees, we continue to be here for you when you need us.

Easily submit a claim by calling: 1 800 563 9700 or call your local Anthony Insurance office during office hours.

Keep up to date

Our business continues to operate with additional precautions. If there are any changes, we’ll tell you about it here.

For the latest information on the COVID-19 pandemic in Canada, visit the dedicated Health Canada website and in the United States, visit the dedicated CDC website.

Frequently asked questions

Are we still open ?

Yes, our business continues to operate with additional precautions. Our priority remains the well-being and safety of our customers, employees and business partners. We want to reassure you that our employees are mobilized to continue to support you. At this time, we will not be accepting walk-ins and encourage customers to give us a call.

How are you protecting customers and employees?

We continue to monitor and assess the risks associated with COVID-19 and are following recommendations provided by both local and national health officials. This includes more frequent cleaning and disinfection of shared areas and common surfaces, including doorknobs, bathrooms and kitchenettes. We’ve also increased the amount of hand sanitizer available to employees and customers in our offices globally.

As this is a rapidly changing situation, we’ll continue to monitor and update our response as necessary.

What will happen if I have a claim already underway?

Please contact the claims team by calling: 1 800 563 9700. We ask for your patience as timelines may be impacted by COVID-19 delays.

Are your offices temporarily closed?

We are suspending our walk-in client services until further notice, but our operations will continue. Customers can still reach us by calling their local office as we will have employees working remotely to provide ongoing support.

We will update this page with any new information.

COVID 19 is causing me to experience financial challenges – what can I do?

We understand that this is a difficult time for everyone. Our priority remains your well-being and safety. As the situation with COVID-19 continues to evolve, we will help alleviate the pressure by providing case-by-case solutions including flexible payment options. Please contact us. We’ll work with you to find a solution.

How can customers make their payments?

We offer various ways for you to pay your insurance premium, including email money transfer and online or telephone banking. Visit our Resources section for details.