Working together to deal with COVID-19
A word from our CEO
Our purpose is clear - to help people, businesses and society prosper in good times and be resilient in bad times. While we are optimistic of a recovery, these continue to be challenging times in Canada, the United States and around the world.
Throughout the pandemic, we have been focused on supporting our employees and being there for customers. From the beginning of the crisis and over the course of the year, we have provided over $600 million in relief that has helped more than 1.2 million customers across the country. This includes $50 million of relief to more than 100,000 of our small business customers through the Intact Small Business Relief Program.
Our team of engaged employees combined with our resilient operations have enabled us to continue being there for our customers and communities throughout this difficult period. I am confident that working together we will continue to play an important and impactful role in helping customers and society to build back stronger from the crisis.
Chief Executive Officer
Intact Financial Corporation
Frequently asked questions
Financial relief measures and premium adjustments
1. COVID 19 is causing me to experience financial challenges – what can I do?
If you submitted a car insurance relief request on or before May 31, you will receive a refund within 30 days that your request is approved. This is a one-time payment and the price of your insurance will not change.
Though our temporary relief measures have ended, we recognize that our support remains critical for those customers most impacted by the pandemic.
Please contact us to discuss options that best meet your needs.
2. I am driving less as a result of COVID-19. Am I eligible for a premium reduction?
If you are driving less, please contact us to ensure your coverage reflects your driving habits.
3. I have been laid off and might consider doing deliveries for work. Do I need to change my policy?
If you plan on using, or have been and wish to keep using, your car for food delivery purposes, please contact us at 1-888-758-5600 to discuss and obtain the appropriate coverage, as you may need changes to your policy.
4. I am providing temporary childcare services for parents who are considered an essential service. Do I need to change my policy?
We are also providing flexibility for those who are using their homes during the crisis for different purposes like running a business from home.
For example, if you are an existing customer who will be temporarily providing childcare or babysitting services to the maximum number of children established by the provincial guidelines in order to assist families impacted by COVID-19, during the immediate crisis period we are temporarily extending coverage to this exposure at no charge.
5. Are you still open?
Yes. We are focused on the well-being and safety of employees, while remaining open for business during the COVID-19 crisis.
At this time, we will not be accepting walk-ins and we encourage customers to give us a call at 1-888-758-5600.
We will continue to update this page with any new information.
6. How can I make my premium payments?
We offer various ways for you to pay your insurance policy premium, including email money transfer and online or telephone banking. Please visit the resources section on our website for details.
7. Can I still drop off my documents at your office?
For the safety of our customers and employees, we will not be accepting walk-ins at this time.
To return a signed document or form, kindly email it to firstname.lastname@example.org to ensure that we receive it.
Anthony Insurance cannot be responsible for any lost documents sent by mail.
8. How are you protecting customers and employees?
We are taking every step necessary to protect employees and customers while ensuring that we remain open for business. We have strong precautions in place to ensure the safety of the small number of individuals who are in the office, as well as at our auto service centres to assist customers who have been in an accident.
We have a dedicated team monitoring this rapidly changing situation closely and will continue to update our response as necessary.
Our decisions will continue to be guided by public health authorities in Canada.
9. Where can I find up-to-date information on COVID-19?
Our business continues to operate with additional precautions. If there are any changes, we'll tell you about it here.
For the latest information on the COVID-19 pandemic in Canada, visit the dedicated Health Canada website.
10. What should I do if I get into an accident and need to file a claim?
Our claims teams are ready to help you 24 hours a day, 7 days a week.
You can report a claim by calling us at 1-888-758-5600.
Each claim is unique. Please follow the policy's directions for submitting a claim and our claims team will provide the necessary support to guide you through the process.
11. This is a difficult time for communities. What is your company doing?
Our commitment to helping people goes beyond our promise to provide an outstanding customer experience.
In addition to focusing on the well-being of our employees and customers, we are committed to helping our communities be resilient during this challenging time and for many years to come.
Since the start of the pandemic, we've responded to our customers and society's needs, providing more than $7 million to target the immediate needs of individuals and families who are most vulnerable to the social, health and economic effects of this pandemic. This included a CAD$500,000 donation to Breakfast Club of Canada's Emergency Club Fund, US$500,000 to Feed America and local charities in 22 communities across the United States where we do business, as well as $500,000 to support critical research underway with CHU Sainte-Justine and partner hospitals to develop and test a treatment for COVID-19.
Our employees also played a key role in supporting our efforts to help the communities most impacted by participating in our annual Generosity in Action campaign in collaboration with the United Way. Combining their generosity with our corporate match, we raised over $5.2 million nationally. These funds are helping families living in poverty and supporting worthy organizations to help their communities through the pandemic.