Working together to deal with COVID-19

We believe that insurance is about people. Our priority is to be there for our clients whenever they need us. Since the onset of the COVID-19 pandemic, we have helped more than 1.2 million customers through our flexible payment options and premium adjustment measures, resulting in $530M in relief.

As the pandemic evolves, we recognize that some people may continue to require financial relief. We are providing additional support to customers with our new auto relief.

We are here to help.

To request relief, auto customers can fill out this form to apply.

 

 

A word from our CEO

Our purpose is clear – to help people, businesses and society prosper in good times and be resilient in bad times. While we are optimistic of a recovery, these continue to be challenging times in Canada, the United States and around the world.

Throughout the pandemic, we have been focused on supporting our employees and being there for customers. From the beginning of the crisis and over the course of the year, we have provided $530 million in relief that has helped more than 1.2 million customers across the country. This includes $50 million of relief to more than 100,000 of our small business customers through the Intact Small Business Relief Program.

The past year has tested the resilience of individuals and society. The latest wave has been even more challenging. That is why we are providing additional relief to support customers in need whose driving habits have changed during the pandemic, including those commuting for essential reasons. This new support is on top of - and intended to complement - existing and ongoing measures such as rate relief and promotion of usage-based insurance.

Our team of engaged employees combined with our resilient operations have enabled us to continue being there for our customers and communities throughout this difficult period. I am confident that working together we will continue to play an important and impactful role in helping customers and society to build back stronger from the crisis.

 

Charles Brindamour
Chief Executive Officer
Intact Financial Corporation

Helping our communities

Our commitment to helping people goes beyond our promise to provide an outstanding customer experience.

In addition to focusing on the well-being of our employees and customers, we are committed to helping our communities be resilient during this challenging time and for many years to come.

Since the start of the pandemic, we've responded to our customers and society's needs, providing more than $4 million in 2020 to target the immediate needs of individuals and families who are most vulnerable to the social, health and economic effects of this pandemic. This included a CAD$500,000 donation to Breakfast Club of Canada's Emergency Club Fund; and, US$500,000 to Feed America and local charities in 22 communities across the United States where we do business. This also includes $500,000 to support critical research underway with CHU Sainte-Justine and partner hospitals to develop and test a treatment for COVID-19.

New Auto Relief Measures Available

As the COVID-19 pandemic continues to impact Canadians and the latest wave has been even more challenging, we are offering new customer relief measures. Driving habits are still changing, and we recognize that Canadians continue to make significant sacrifices - in particular, essential workers on the front lines of fighting the pandemic.

We will offer immediate support to recognize customers' financial hardship, changing driving habits or those who are essential workers.

Anthony Insurance personal auto customers can request relief equivalent to one month of their car insurance.

To request relief, customers can fill out this form to apply.

 

 

Frequently asked questions

Financial relief measures and premium adjustments

1. COVID 19 is causing me to experience financial challenges - what can I do?

We understand this is a difficult time for individuals, families and businesses. Our priority is to be there for customers when they need us.

We recognize that every customer's situation is unique and may continue to change during the crisis. That is why we continue to target relief to customers based on need, changing driving habits and/or those who are commuting for essential reasons.

We understand that driving habits have significantly changed during the pandemic. Anthony Insurance personal auto customers can request relief equivalent to one month of their car insurance.

Please contact us at 1-888-758-5600 to discuss options for financial relief.

If you are already a customer who has applied for and been receiving the premium relief and have questions about your personal auto premium adjustment, you can email us at questions@anthonyinsurance.com and we'll call you back within 1 to 2 business days.

2. How can I request to receive the new auto customer relief measures?

We want to provide relief quickly and easily. To request relief, Anthony Insurance personal auto insurance customers can fill out this form.

Anthony personal auto customers can request relief equivalent to one month of their car insurance.

3. Why do I have to apply for relief?

We know that the latest wave has been particularly challenging for Canadians and our customers. This process allows us to identify those who need it most.

Our priority is to ensure customers can request relief in a simple and secure way.

4. Can I apply?

We understand that driving habits have significantly changed during the pandemic. If you're driving habits have changed, or you are commuting for essential reasons only, you can request financial relief on your car insurance premium.

If eligible: You will receive a confirmation email - You only need to submit this request once – the request will apply to all eligible vehicles on the policy. Your policy must have been active prior to February 28, 2021.

Non-eligible status may be deemed if your driving habits have not changed, your vehicle is currently in storage or for motorcycles, snowmobiles, ATV, or motorhomes.

5. What if I have more than one car insured?

If you have more than one car insured with us, you only need to submit this request once. We will determine the amount of your reimbursement based on your insurance policy.

6. How much relief can I expect?

Anthony Insurance personal auto customers can request relief equivalent to one month of their car insurance or a minimum of $25.

7. What is the timeframe to apply for the new relief?

Between March 17 and May 31, Anthony personal auto customers can request relief equivalent to one month of their auto premium.

8. I have home insurance with Anthony Insurance. Can I request relief?

This specific new relief measure is geared towards personal auto insurance customers.

Anthony Insurance customers working from home can access increased liability and home coverage, add identity theft coverage and cyber protection to their home policy at a discount, and for a limited time, enjoy free access to online mental health and well-being programs through LifeSpeak.

9. I have been laid off and might consider doing deliveries for work. Do I need to change my policy?

If you plan on using, or have been and wish to keep using, your car for food delivery purposes, please contact us at 1-888-758-5600 to discuss and obtain the appropriate coverage, as you may need changes to your policy.

10. I am providing temporary childcare services for parents who are considered an essential service. Do I need to change my policy?

We are also providing flexibility for those who are using their homes during the crisis for different purposes like running a business from home.

For example, if you are an existing customer who will be temporarily providing childcare or babysitting services to the maximum number of children established by the provincial guidelines in order to assist families impacted by COVID-19, during the immediate crisis period we are temporarily extending coverage to this exposure at no charge.

11. I have another question about the COVID-19 relief measures or about payment. What's the best way to reach you?

Please send us an email to questions@anthonyinsurance.com and we will get back to you back within 2 business days. Once your request is approved and you receive a confirmation email, you will receive a cheque by mail within 60 days. This is a one-time payment, and the price of your insurance will not change.

Services

12. Are you still open?

Yes. We are focused on the well-being and safety of employees, while remaining open for business during the COVID-19 crisis.

At this time, we will not be accepting walk-ins and we encourage customers to give us a call at 1-888-758-5600.

We will continue to update this page with any new information.

13. How can I make my premium payments?

We offer various ways for you to pay your insurance policy premium, including email money transfer and online or telephone banking. Please visit the the resources section on our website for details.

14. Can I still drop off my documents at your office?

For the safety of our customers and employees, we will not be accepting walk-ins at this time.

To return a signed document or form, kindly email it to customerservice@anthonyinsurance.com to ensure that we receive it.

Anthony Insurance cannot be responsible for any lost documents sent by mail.

Safety measures

15. How are you protecting customers and employees?

We are taking every step necessary to protect employees and customers while ensuring that we remain open for business. We have strong precautions in place to ensure the safety of the small number of individuals who are in the office, as well as at our auto service centres to assist customers who have been in an accident.

We have a dedicated team monitoring this rapidly changing situation closely and will continue to update our response as necessary.

Our decisions will continue to be guided by public health authorities in Canada.

16. Where can I find up-to-date information on COVID-19?

Our business continues to operate with additional precautions. If there are any changes, we'll tell you about it here.

For the latest information on the COVID-19 pandemic in Canada, visit the dedicated Health Canada website.

Claims

17. What should I do if I get into an accident and need to file a claim?

Our claims teams are ready to help you 24 hours a day, 7 days a week.

You can report a claim by calling us at 1-888-758-5600.

Each claim is unique. Please follow the policy's directions for submitting a claim and our claims team will provide the necessary support to guide you through the process.

Communities

18. This is a difficult time for communities. What is your company doing?

Our commitment to helping people goes beyond our promise to provide an outstanding customer experience.

In addition to focusing on the well-being of our employees and customers, we are committed to helping our communities be resilient during this challenging time and for many years to come.

Since the start of the pandemic, we've responded to our customers and society's needs, providing more than $4 million in 2020 to target the immediate needs of individuals and families who are most vulnerable to the social, health and economic effects of this pandemic. This included a CAD$500,000 donation to Breakfast Club of Canada's Emergency Club Fund; and, US$500,000 to Feed America and local charities in 22 communities across the United States where we do business. This also includes $500,000 to support critical research underway with CHU Sainte-Justine and partner hospitals to develop and test a treatment for COVID-19.