COVID-19: We are here to help.
Learn more about our relief measures. We’re providing payment flexibility and premium adjustments to recognize financial hardship and changing driving habits. To reduce your premium by lowering your kilometres driven a year, please complete this form by June 30.

Working together to deal with COVID-19

These are unprecedented and challenging times for people, businesses and communities in Canada, the United States and the rest of the world.

Dealing with the COVID-19 pandemic is our number one priority. We are working around the clock to remain as responsive as possible. Our focus is on the well-being of our employees and to be there for you -- our customers -- when you need us. 

Insurance is an essential service. We play an important role, along with our supply chain partners, in helping to protect people and businesses from the impacts of accidents, natural disasters and catastrophes. Beyond that, our services enable the delivery and trade of essential goods – including to grocery stores, pharmacies and healthcare providers.

The decisions we are taking will continue to be guided by public health authorities in Canada and the United States.

More than 98% of our employees across North America are now working from home and we have a strong business continuity plan in place. We will take every step necessary to protect employees, customers and business partners, while ensuring that we remain open for business.

We are continuously reviewing the impact of the pandemic and we will take a problem-solving approach as we work through new situations and deal with the questions that may come our way.

We are working around the clock to support people and businesses facing financial challenges as a result of the pandemic. That is why we moved quickly to provide flexible relief measures, including waiving of missed payment fees, payment deferrals and premium adjustments and working with customers on a case by case basis to help. We are focused on the most vulnerable – those who are ill, elderly and those who have experienced job loss due to the impacts of COVID-19.

We have also committed more than $2 million to target the immediate needs of individuals and families who are most vulnerable to the social, health and economic effects of this pandemic and to ensure that resources are available to those in need.

Finally, we want to ensure the health and well-being of our employees. We are communicating regularly and keeping them apprised of the actions we are taking in response to the pandemic. I am grateful to all our employees who have shown tremendous dedication and flexibility during this unprecedented time.

While the financial markets are extremely volatile right now, our operations and capital position are strong. We are well-positioned to continue to serve our customers and support communities through this stressful period.

This is a difficult time for all but serves as a reminder of why Intact exists – to help people.

I am confident we will get through this by working together with our communities, and with governments and public health authorities.

We value these relationships and we are here to help. If you have any questions, please do not hesitate to reach out through one of the channels included below.

Charles Brindamour
Chief Executive Officer
Intact Financial Corporation

We’re here to help.

We believe insurance is about people. We’re committed to our purpose to help our customers, employees and communities be resilient in challenging times. While we are taking precautions to ensure the safety of our employees, we continue to be here for you when you need us.

Easily submit a claim by calling: 1 800 563 9700 or call your local Anthony Insurance office during office hours.

Keep up to date

Our business continues to operate with additional precautions. If there are any changes, we’ll tell you about it here.

For the latest information on the COVID-19 pandemic in Canada, visit the dedicated Health Canada website and in the United States, visit the dedicated CDC website.

Frequently asked questions

Financial relief measures and premium adjustments

1. COVID 19 is causing me to experience financial challenges – what can I do?

We understand this is a difficult time for individuals, families and businesses. Our priority is to be there for customers when they need us.

We are focused on supporting individuals who have been significantly impacted by COVID-19; including people who are ill, elderly or who have experienced job loss.

This could include providing relief measures such as flexible payment options and offering suggestions for a premium adjustment to reflect your current circumstances.

Please contact us at 1-888-758-5600 to discuss options for financial relief. We are here to help.

2. What premium adjustments are available for auto insurance clients?

Personal driving habits have changed for many customers. We are providing two ways to save on auto insurance premiums:

  • Premium reduction for three months when customers update their personal driving habits by filling out this simple online form. This premium reduction reflects the change in kilometres driven in a year.
  • Premium reduction when customers park and safely store their vehicle until they start driving it again. By making this arrangement, you agree not to drive your car. To make this change, please call us at 1-888-758-5600.

3. What customer payment relief and premium adjustment measures are available?

Since the beginning of the crisis, we have been taking a problem-solving approach with our clients to determine the support measures that best meet their needs. As the crisis evolves, we will be reviewing all our support measures on an ongoing basis.

The following measures will be in place up until and including June 30, 2020:

  • Personal auto insurance premium reductions, for three months to reflect changes in driving habits
  • Personal auto insurance premium reductions for as long as customers park and safely store their vehicles
  • Flexible payment options including payment deferrals
  • Flexibility for those who are using their cars and homes during the crisis for different purposes like making deliveries and running a business from home

4. Once I complete the online form, when will my auto insurance premium reductions start? And what happens after three months?

Customers can update their personal driving habits by filling out this simple online form by June 30, 2020. The three-month premium reduction will be effective as of the date your request is processed. While we are working as quickly as possible, given the volume, processing could take up to 30 days. Rest assured that the premium reduction will apply for three months.

After three months, your auto insurance premiums will automatically revert to reflect the kilometres you typically drive.

5. What do I need to do if I want to park and store my car to save on my auto insurance premium?

Please contact us at 1-888-758-5600 to make this change. By making this arrangement, you agree not to drive your car. Before you start driving your car again, you must contact us to update your policy.

If you are not driving at all, you can opt to safely park and store your vehicle temporarily. We will reflect this in a premium reduction for as long as your vehicle is not being used.

Even though your car is safely parked and stored, you still need to be insured against theft and vandalism. During this time, it is important to ensure that your vehicle is safe from harm while in storage.

6. I just got my renewal and my premium went up. Can you adjust my premium in light of the current crisis?

If you recently received a renewal notice with a premium increase, you can contact or us at 1-888-758-5600 to discuss your individual situation and circumstances further.

7. I have been laid off and might consider doing deliveries for work. Do I need to change my policy?

If you are an existing customer whose livelihood has been directly impacted by COVID-19, we will provide flexibility for those who are using their cars during the crisis for different purposes like making deliveries.

8. I am providing temporary childcare services for parents who are considered an essential service. Do I need to change my policy?

We are also providing flexibility for those who are using their homes during the crisis for different purposes like running a business from home.

For example, if you are an existing customer who will be temporarily providing childcare or babysitting services to a reasonable number of children in order to assist families impacted by COVID-19, during the immediate crisis period we will extend coverage to this exposure at no charge.

Services

9. Are you still open?

Yes. We are focused on the well-being and safety of employees, while remaining open for business during the COVID-19 crisis. About 98% of our employees are now working from home and we want to reassure you that they are equipped to continue to support customers.

At this time, we will not be accepting walk-ins and we encourage customers to give us a call at 1-888-758-5600.

We will continue to update this page with any new information.

10. How can I make my premium payments?

We offer various ways for you to pay your insurance policy premium, including email money transfer and online or telephone banking. Please visit the resources section on our website for details.

11. Can I still drop off my documents at your office?

For the safety of our customers and employees, we will not be accepting walk-ins at this time.

To return a signed document or form, kindly email it to customerservice@anthonyinsurance.com to ensure that we receive it.

Anthony Insurance cannot be responsible for any lost documents sent by mail.

Safety measures

12. How are you protecting customers and employees?

We will take every step necessary to protect employees and customers while ensuring that we remain open for business. Our employees are now working from home.

The decisions we are taking will continue to be guided by public health authorities in Canada.

About 98% of our employees are now working from home. We have strong precautions in place to ensure the safety of the small number of individuals who are still in the office to issue claim payments and policy renewals.

13. Where can I find up-to-date information on COVID-19?

Our business continues to operate with additional precautions. If there are any changes, we’ll tell you about it here.

For the latest information on the COVID-19 pandemic in Canada, visit the dedicated Health Canada website.

Claims

14. What should I do if I get into an accident and need to file a claim?

Our claims teams are ready to help you 24 hours a day, 7 days a week.

You can report a claim by calling us at 1-888-758-5600.

Each claim is unique. Please follow the policy’s directions for submitting a claim and our claims team will provide the necessary support to guide you through the process.

Communities

15. This is a difficult time for communities. What is your company doing?

Our commitment to helping people goes beyond our promise to provide an outstanding customer experience.

In addition to focusing on the well-being of our employees and customers, we are committed to helping our communities be resilient during this challenging time.

Along with our parent company Intact Financial Corporation, we provided more than $2 million to target the immediate needs of individuals and families who are most vulnerable to the social, health and economic effects of this pandemic, including a CAD$500,000 donation to Breakfast Club of Canada’s Emergency Club Fund and a commitment of US$500,000 to Feed America and local charities in 22 communities across the United States where we do business.